Frequently asked questions (FAQ)
Who should own an evacuation kit?
An evacuation kit should be available to anyone who wants to be responsible for themselves, their relatives as well as others. Such a set will provide us with a sense of security, allow us not to panic and act confidently. It will prepare us for uncontrolled situations which can and do happen every day – car accidents, blackouts, building fires, evacuation, floods, isolation, terrorist attacks and pandemics. Whether we are prepared for these situations depends on our attitude.
What is included in an evacuation kit?
Depending on the configuration, an evacuation kit can consist of a bag and/or backpack, as well as eight modules with accessories.
What does modular design mean?
The modular design means that you can use your bag and backpack together or separately. Both the bag and the backpack have the same basic function and accommodate all available modules.
What to choose – a bag or a backpack?
The bag features a waterproof zipper, stiffened walls, an elastic compression strap, an outer pocket, strong Velcro, and shoulder belt. The bag is smaller and handier than a backpack and thanks to the strong Velcro fasteners you can attach it to the trunk of your car or your backpack. The backpack is equipped with a waterproof zip, reflective elements, an elastic compression strap, an inner pocket, a top lid to expand capacity, a chest strap with an alarm whistle and a detachable hip belt. The backpack will be more comfortable for longer wear and will hold more personal items, food and water. If you want as much capacity as possible, consider buying a bag and a backpack. You can use them together or separately, depending on your needs.
How to adjust the modules?
Everything depends on the situation for which we want to be prepared. We have tried to make our modules as universal as possible so that they can fulfil their purpose in the best possible way. Altogether they provide a full range of protection.
How to choose an evacuation kit?
When choosing an evacuation kit, take into account the number of persons in your family, the weight of the kit, the place where it will be stored, and the likelihood of situations that may happen near the place where you live.
Can i choose a single item of equipment?
Our main goal is to provide everyone with a ready (completed) evacuation kit. We do not sell individual accessories and do not plan to introduce such an option. If you have lost any of the items or have another issue - write to us – we will see what we can do 🙂
What kind of textile materials do we use?
We want our products to serve you reliably for many years, which is why they are made of original and certified CORDURA® fabric. The brand produces some of the most durable textile materials on the market. CORDURA® is a fabric with high resistance to weather conditions, with the outer layer coated with a layer of Teflon.
What delivery methods are available?
We use electronic payments via Przelewy24, PayU and PayPal.
What delivery methods are available?
We use delivery services from InPost, DHL, DPD, GLS, UPS and others.
Can i return the order?
You have the right to return the goods purchased in the store without stating reasons within 14 days of receiving your order.
Will i receive a warranty?
Help Bag products are covered by a 3-year warranty, which starts from the date of purchase.
How to file a complaint?
The complaint with the proof of purchase should be submitted by electronic means or in writing to the address of the registered office of the company to the contact details specified in these Terms and Conditions before the warranty expires.